RETURN POLICY


We believe in what we sell and think you’ll enjoy it too. If, for any reason, you deem a product you purchase from our website (LoveLocal.Shop) or in our store is defective within 30 days of purchase though, we want to refund you the cost of the defective item(s).

If 30 days have gone by since your purchase, we want to hear from you. We may not be able to issue a refund or exchange, but we would like to know if there are problems we need to address.

If tea or tisane does not live up to your expectations, please return the unused portion (at least 75% of the original amount purchased) to us and we will issue a full refund for the cost of the tea/tisane.

If any other item in the shop is not living up to your expectations, please return it to the shop with original packaging and we will issue a full refund.

All returns must be accompanied by an original purchase receipt or gift receipt.

Several types of goods are exempt from being returned. Perishable goods such as food that was improperly stored (i.e. an item requiring refrigeration that was not refrigerated) cannot be returned.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or other proof of purchase that will allow us to locate the transaction in our system.

There are certain situations where only partial refunds are granted: (if applicable)

  • Items with noticeable signs of wear or use.
  • A tea or tisane that is less than 75% of the purchased weight.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds For Items Returned By Mail (if applicable)
Once your return is received, you will receive an email confirming receipt of the item(s). If for any reason we feel a returned item does not meet the criteria for a full refund, we will contact you with the reason.
Then your refund will be processed, and a credit for the amount of the returned merchandise will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds For Items Returned in the Shop (if applicable)

Upon bringing the item into the shop, we will inspect the item and locate the original transaction in our system. Then we will offer you the option of a store credit or a refund to the original payment method for the cost of the merchandise only.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@mysensibiliteas.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@mysensibiliteas.com and send your item to: 71 Lawrence Street, Suite 106, Glens Falls, NY, 12801, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you or the gift giver gave you a gift receipt with the item, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be issued and delivered to you either electronically or physically.

If the item wasn’t marked as a gift when purchased, the gift giver had the order shipped to themselves to give to you later, or the gift giver did not give you a gift receipt, the refund will be applied to the gift givers original payment method for the cost of the merchandise.

Shipping
To return your product by mail, you should send your product and receipt to: 71 Lawrence Street, Suite 106, Glens Falls, NY, 12801, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.